The Claims team at Boswell Aftermarket is based in-house to ensure our customers receive the best possible service at the time they most require it.
In the event of an insured loss, our customers are provided with a dedicated claims handler, based in our Norwich office. We understand that an incident of any size can be a difficult time; therefore your claims advisor will guide and assist you through the claims process.
Please click on the below to discover more about the core aims of our claims team:
Be supportive and efficient
- Provide advice and assistance completing claim forms or responding to correspondence from third parties
- Notify insurers and promptly forward documentation to them to help ensure strict new Ministry of Justice timescales are met
- Keep you regularly updated on the position of your claim, via your preferred method of communication.
- Issue reimbursement/settlement to you immediately we receive payment from the insurer
Minimise Costs
- Contact third party insurers direct and arrange for them to deal with repairs (non-fault motor claims), avoiding involving your insurer, reducing claims frequency and mitigating the impact on renewal premiums.
- Proactively challenge any reserves and estimates set by your insurer so that they are kept as low as possible, minimising the impact on renewal premiums
- Provide an uninsured loss recovery service, without charge, endeavouring to recover excesses, hire costs and loss of earnings from third party insurers
- Assist your insurer in recovering their outlay (where a third party is at fault) so your policy is not affected.
- Negotiate the best possible outcome on your behalf
Minimise Disruption
- Arrange repairs and a courtesy vehicle if required and ensure your vehicle is back on the road as soon as possible (fault motor claims)
- Arrange emergency repairs to property and organise estimates for remedial work
Be Proactive
- Take over any existing claims, review them and ensure they are settled on the best possible terms
- Visit you immediately following a substantial material damage/business interruption loss and provide support by attending loss adjuster meetings
- Provide regular claim reviews, analysing your claims, identifying trends and problem areas and helping you implement strategies and risk management techniques to prevent similar losses occurring.
- Following a material damage or business interruption claim, where available, instruct one of our chosen preferred loss adjustors (and loss assessor where required).
Please visit our Report a Claim page for more information
